Refund policy

Returns and refunds

Because our products are personal-care items, all sales are final. We do not accept change-of-mind returns or exchanges, including unopened products. This does not affect our commitment to help with damaged, defective, or incorrect orders.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at 2gt.orders@gmail.com with your order number, a description of the issue, and photos when possible so we can evaluate the issue and make it right.

After reviewing your request, we will arrange an appropriate replacement or refund for an eligible order problem. Please contact us before sending any items back. If a return is needed for an approved order problem, we will provide return instructions and cover the return shipping cost.

Approved refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to process and post the refund.

Questions

For questions about your order or this policy, email 2gt.orders@gmail.com.